Shipping & Delivery

Shipping & delivery

Every order ships from an authorised EU distributor's warehouse, so your products arrive quickly and without customs charges anywhere in the European Union.

Dispatch & delivery times

  • Dispatch: Orders are prepared and dispatched within 1–2 business days.

  • Delivery: Typical delivery is 2–5 business days within the EU after dispatch.

  • Tracking: You'll receive a tracking number by email as soon as your order ships, so you can follow it to your door.

Delivery times are estimates based on the carrier's normal service. During peak periods or for remote destinations, delivery may take a little longer — we'll always let you know if anything affects your order.

Shipping costs

  • Free shipping on all EU orders over €49.

  • Orders under €49 are charged a flat delivery fee, calculated and shown at checkout before you pay.

Where we ship

We ship across the European Union. No hidden customs fees or import duties apply to EU deliveries — the price you see at checkout is the price you pay.

If your country isn't available at checkout, email hello@novicoo.com and we'll tell you whether we can arrange delivery.

Order tracking & issues

  • Not received your tracking email? Check your spam folder, then contact us with your order number.

  • Tracking hasn't updated or a parcel is delayed? Get in touch and we'll open an enquiry with the carrier on your behalf.

  • Package arrived damaged? Take a photo of the packaging and contents and email us within 48 hours — we'll arrange a replacement or refund.

Questions about a specific order? Email hello@novicoo.com or call +370 682 73508 (Mon–Fri, 9:00–17:00 EET).